Refunds

This page explains refunds for everything we sell. If something isn't right, email [email protected] and tell us what happened. Where we can, we'll try to fix it with you first.

Where the money goes. Refunds go back to the card or account you paid with, through Stripe. Once we issue a refund, your bank may take 5-10 more business days to show it.

Digital products

This covers everything you download from us: printable kits, checklist packs, prompt packs and templates.

How to ask. Email [email protected] within 14 days of buying, from the email address you used to buy, and tell us what's wrong. It helps to say which product you bought.

We'll try to fix it first. If it's something we can sort out, like sending the files again or helping with a step, we'll try that with you first.

What we refund. A broken download or files. A product that doesn't work as described, even after you follow any guide that comes with it (we'll try to help first). A double charge.

What we don't refund. A change of mind, a request with no reason, a request after 14 days, a second refund, or repeat buy-and-refund orders. One refund per customer.

Fees to other companies. Fees you pay to an AI tool or other company aren't included or refundable by us.

Refund timing. Approved refunds are paid through Stripe within 5 business days.

After a refund. A refund ends your right to use the product.

Small print

Changes. If we change these terms, the terms that apply are the ones on this page on the day you paid. Last updated: October 23, 2026.