What it is, in plain words
Customers ask the same things over and over: your hours, your prices, where to park, how to book, what happens if they cancel. We set up a chat box for your website (the little window in the corner that customers type into). It answers those questions from the answers you give us, and sends people to your booking link when they're ready. It only knows what you've told it about your business. It isn't set up to make bookings, and it's told not to promise anything on your behalf.
We also write 20 ready-to-use replies to online reviews, in your tone. If you paste your real reviews into the questionnaire, we reply to those. If not, we write replies you can reuse for the common kinds of review: 5-star praise, a complaint, a star rating with no text, and so on.
You fill in one questionnaire and invite us to your chat tool account. We build and test the chat assistant there, then email you step-by-step instructions for adding it to your website yourself. We never log into your website, and we never build it in an account of ours. There are no meetings and no calls.
What's included
- Your AI chat assistant, set up with your FAQs, your hours and your booking link, built and tested against common customer questions in your own tawk.to or Botpress account.
- 20 ready-to-use review replies, in your tone: replies to your real reviews if you paste them into the questionnaire, or reusable replies for common kinds of review (5-star, complaint, no text, and so on). If you paste fewer than 20 reviews, we write reusable replies for the rest. You choose which to use and post them yourself.
- Step-by-step install instructions for adding the chat to your website yourself, written for your website builder.
- One round of changes: one batch of edits to the assistant's answers and the review replies, sent within 14 days of delivery.
- Ready within 3 business days after we have your payment and your completed questionnaire.
- Email answers within 1 business day while we work on your setup.
Who it's for
- Small businesses that take bookings or appointments and answer the same questions all day: salons and barbers, spas, studios, front desks, trades, tutors and similar.
- Owners who already have a website they can edit (for example on Squarespace, Wix or WordPress) and a booking link they use now.
- People who'd rather have it set up for them than follow a do-it-yourself guide. (Prefer to do it yourself? Our free salon kit walks you through setting up a chat helper on your own. It's written for salons and doesn't include review replies.)
It's probably not for you if you need the chat to book appointments straight into your calendar, take payments, give medical, legal or financial advice, or handle private customer records.
Your chat tool
We use one of two chat tools. Both have a free plan. You create the account yourself, in your business's name, so it's yours from day one.
- tawk.to (tawk.to), with its free AI Assist add-on. You invite hello@techcheatcodes.com as a team member with the Admin role (tawk.to only lets admins set up AI Assist).
- Botpress (botpress.com). You invite hello@techcheatcodes.com as a team member with the Admin role in your workspace. We leave Botpress's web search off, so the assistant answers only from your information, not from the rest of the internet.
You can remove us from your account at any time, and we suggest you do once you're happy with it. We never ask for your password.
Free plans have a monthly limit (as of Oct 24, 2026: on tawk.to, 100 AI credits a month, and each reply uses 3 on the standard setting, so about 33 replies; on Botpress, 100 customer conversations a month). That's enough to try it out and for a quiet website. Busier businesses will likely need the tool's paid plan, which you pay the tool for directly. Free plans also show the chat tool's name in the chat window. Not sure which to pick? Tell us in your request and we'll suggest one by email.
What's NOT included
- The chat tool's own fees, if you upgrade from its free plan. You pay the tool directly.
- Logging into your website or adding the chat for you. You add it yourself with our step-by-step instructions.
- Booking appointments, taking payments, or connecting to your calendar or booking system. The chat sends people to your existing booking link.
- Building or redesigning your website.
- Posting review replies for you or logging into your review accounts.
- Writing reviews, asking for reviews in exchange for anything, or removing reviews. We don't do any of these.
- Ongoing management after delivery.
- Any promise of more bookings, more reviews, higher ratings or a set number of customers.
- Meetings, phone calls or screen-sharing. Everything happens by email.